By Courtney Regan, Marketing Coordinator Customer service has been a part of my everyday life for the past decade. Ever since I entered the work force, I’ve been trained and taught and counseled on how to provide “exceptional” customer service. Now, I show vet practices how they can benefit from what I’ve learned. We [...]
After reviewing changes that will affect individuals, I have to say that this plan, despite a few downsides, looks very good in general! The tax bracket changes are significant, especially to higher earners. Here are highlights on how you may personally be affected by the Tax Cuts and Jobs Act (TCJA) signed into law [...]
Contrary to popular belief that young workers are a bunch of privileged slackers, research revealed by the Harvard Business Review shows the Millennial generation works harder than the older Gen Xers or even their Baby Boomer parents. According the research, Millennials were much more likely (59%) to feel ashamed for taking or planning a vacation [...]
Veterinarians wanting to boost the profits and long-term value of their practice should look to companies like the Dollar Shave Club for ideas they can incorporate into their business. The Dollar Shave Club, founded in 2012 as a startup website selling cheap razors, just sold to Unilever for $1 Billion. Unilever is an international [...]
A few years ago, when I began breeding affenpinschers, my vet did an ultrasound and told me my little bitch would be whelping one big puppy and would require a C-section. When the time came, I took her to the local emergency clinic and told the vet there what was required. A couple hours [...]
Ryan Lochte’s alleged robbery, probably the most bizarre story of the Rio Olympics, shows how quickly a stellar reputation can sink and lead to financial ruin. Lochte has (or had) multi-million dollar contracts that may now be down the drain, all due to bad press. As a veterinarian, or other professional, your most valuable [...]
